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Product Purchase & Order Management

Order Management FAQ

I placed my order, but haven't received my product yet. How can I track my order?

If you purchased an electronic download and license code, you will receive an e-mail with a link to download the software, as well as the license key to use the product. If you have not received the e-mail, please check your spam or junk mail. Your e-mail program may have filtered the e-mail from your inbox.

You can contact the EMC Insignia Customer Service department to assist you:

North America International
Phone: 1.800.225.4880 / +33 1 55 33 02 00
Email: Customer Service / International Customer Service

If you have ordered a Media Kit or boxed product that is being shipped to you, please note that it may take 7-10 business days to reach you via standard shipping. You can call or e-mail the Customer Service department for further information regarding the shipping of your product.

If you purchased either an electronic download and license code, or a physical product from a local reseller, please contact your reseller regarding order tracking.

I ordered the CD and Users Guide, but there is no license code in the package. Where is it?

If your CD and Users Guide came shrink wrapped by itself, it is likely that you ordered the Media Kit, which is documentation and a CD with the software on it. There is no license code included with this product.

Who do I contact for EMC Insignia Product quotes?

The EMC Insignia Inside Sales Representative can assist you in getting a quote through your local reseller.
North America EMEA PacRim
Email: EMC Insignia Sales / EMC Insignia Sales Europe / EMC Insignia Sales Asia

Do I have to pay sales tax or VAT?

We charge applicable sales tax and VAT for orders shipped where applicable sales tax applies. Sales tax and VAT are automatically computed on both product(s) and shipping costs.

Tax Exemption

We will gladly credit sales tax for government institutions for purchases made on the web store. Please send a copy of your tax-exemption form with an address matching your order's billing or shipping address to our fax number at: 925-948-9099. Please include a copy of your receipt or your order number.

How do receive a copy of my invoice?

We will gladly provide a copy of your invoice for orders purchased either on our online store or direct from EMC Insignia Sales. Please email your request to Customer Service Representative or call 1.800.225.4880 and a Customer Service Representative will assist you.

Still need help? Contact EMC Customer Service.