EMC® Retrospect® Express

Retrospect Express Edition is available exclusively from leading backup device manufacturers.

LICENSING

Why is my Retrospect Express HD software reporting "Unlicensed"?Retrospect Express HD is not compatible with server operating systems. If you have Windows Server 2003 or earlier, you need to upgrade Retrospect Express HD to a server-level edition of Retrospect in order to use the product.

You can upgrade Retrospect through a local reseller or online using our Web Store.

If you have questions please contact EMC Insignia Sales directly.

EMC Insignia Sales:

North America 1.877.222.5879 M-F 6am -4pm Pacific Time.
International +33(0)1 5533 0200 M-F 9am - 5pm MET

After I installed an update to my Retrospect software, I am being prompted for a license code again. Why?

After you install updates, Retrospect will prompt you to enter your existing license code to verify that you were eligible for the free update that you have installed.

How many computers does my Retrospect Express cover?

Retrospect Express is licensed to be used on a single workstation.

I just purchased an upgrade and my license is not being accepted. Why?

You can not enter your new upgrade license code into the license manager of your existing application. After purchasing an upgrade you will need to install the new version of the software using the download link or the new installation CD you received. After installing the new software, you will be prompted to enter your new license code upon first launch of the application.

OS COMPATIBILITY

What operating systems does Retrospect Express support?

Windows: Windows XP, Windows XP Professional x64 Edition, Windows 2000 Professional, Windows NT 4.0 Workstation, Windows 98/Me
Mac: Mac OS 9; Mac OS X 10.1.5 through Mac OS X 10.4 Tiger

I installed Retrospect and it is telling me I need Single Server or a similar product. What does that mean?

Retrospect Express is not compatible with server operating systems. If you have a Windows Server 2003 or earlier, or Macintosh OS X Server installed on your computer, you will need to upgrade Retrospect Express to a server-level edition of Retrospect in order to use the product.

You can upgrade Retrospect through a local reseller or online using our Web Store. If you have questions please contact EMC Insignia Sales directly.

EMC Insignia Sales:

North America 1.877.222.5879 M-F 7am -3pm Pacific Standard Time.
International +33(0)1 5533 0200 M-F 9am - 5pm MET

Why is my License Code giving me an error that it has failed?

Retrospect Express is not compatible with server operating systems. If you have a Windows Server 2003 or earlier, or Macintosh OS X Server installed on your computer, you will need to upgrade Retrospect Express to a server-level edition of Retrospect in order to use the product.

You can upgrade Retrospect through a local reseller or online using our Web Store. If you have questions please contact EMC Insignia Sales directly.

EMC Insignia Sales:

North America 1.877.222.5879 M-F 7am - 3pm Pacific Standard Time.
International +33(0)1 5533 0200 M-F 9am - 5pm MET

What are my options for upgrading my Retrospect Express software?

EMC is currently running upgrade promotions with the following OEM Partners. Please click the name of your OEM Vendor below to view the current upgrade promotions.

  • Certance
  • Maxtor
  • OWC
  • Plextor
  • Symantec

If you do not see your OEM Vendor listed above please contact EMC Insignia Sales to discuss upgrade options which are available to you.

EMC Insignia Sales:

North America 1.877.222.5879 M-F 7am - 3pm Pacific Standard Time.
International +33(0)1 5533 0200 M-F 9am - 5pm MET

UPGRADE INFORMATION

What are the differences between Retrospect Express and Retrospect Express HD?

  • Retrospect Express HD is designed to backup data from local hard disks only (no network drives)
  • Retrospect Express HD can save the data to a local hard disk drive only (no network disks)
  • Express HD does not support backup to CD/DVD

What is the difference between Retrospect Express and the "full" version of Retrospect?

  • Express is available exclusively from leading backup device manufacturers and cannot be bought separately
  • You cannot upgrade to a newer version of Express
  • Express backs up only one single computer, no client licenses can be added
  • Express does not run on server operating systems
  • Express does not back up to tape devices
  • There are no add-ons available for Retrospect Express

How do I transfer the ownership of my software to a new owner?

To transfer the ownership of your software to a new owner you must complete a transfer of ownership form and fax the completed form to our Customer Service Center.

Customer Service Fax Numbers:
North America and Rest of World - (925) 600.5280

EMEA +33 (0)1 5533 0209

SUPPORT OPTIONS

I have Retrospect Express and I need help. What are my options?

Retrospect Express comes bundled with many different storage devices. The manufacturer of the device will provide complimentary support for Retrospect Express. EMC provides paid support for Retrospect Express users. Please see our support options for more information.

Retrospect Express users can call the following numbers to reach the Storage Device Manufacturer for complimentary support.

  • Acomdata: 909.348.0680
  • HP/ Compaq: 800.652.6672
  • IOGear: 866.946.4327
  • Iomega: 800.940.6354
  • Maxtor: 800.262.9867
  • Olixir: 408.719.0595
  • SimpleTech: 800.367.7330 ext.8775
  • Sony: 800.222.7669
  • Storcase: 800.435.0645
  • Western Digital: 800.275.4932

Customers will be subject to a $69.95 fee to receive technical support directly from EMC Insignia Support.

Please visit our online Technical Support Center for answers to common technical questions.